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Shipping

Flat Rate Shipping in Victoria

We offer a flat rate of $9.95 available on all retail orders to any Victorian address on small items.

Medium items incur an additional $2 per item and Larger items incur additional $5 per item.

Outside Victoria and Overseas

Interstate and Overseas shipping is calculated at checkout

Click and Collect

Collection by appointment only

Click and Collect is available from our Head Office in Ashburton by appointment only.

Shop 4, 180 High St, Ashburton, Vic, 3147

Once your order is placed email or call us to arrange a time:

Email: Sales@wolfpack.games or Call 03 8840 7501

* Excludes Wholesale orders and discounts

Proud to achieve Sustainability Certification

We use Sendle packaging, made from recyclable plastic as well as recycled wrapping paper when shipping.

All our puzzles are made from Sustainable Wood and Lead-Free Paint. 

Frequently Asked Questions

When will my order arrive?

Please see above for the dispatch times for each of your items, and our delivery times below. If you have pre-ordered an item, we will let you know once we have received new stock, and once it has been dispatched.

Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri):

Shipping from Australia to Australia:

Victoria Metro: 2-4 days
Victoria Country Area: 3-5 days
NSW Metro: 2-4 days
NSW Country: 3-5 days
ACT: 3-5 days
Queensland Metro: 2-4 days
Queensland Country: 3-5 days
Tasmania: 2-4 days
Northern Territories: 3-6 days
South Australia Metro: 2-4 days
South Australia Country: 3-5 days
West Australia Metro: 3-5 days
West Australia Country: 4-6 days

Shipping from Australia to the rest of the world:

New Zealand: 5-8 days
Singapore & Hong Kong: 5-8 days
United Kingdom: 12-18 days
Ireland: 12-18 days
Europe: 12-18 days
USA: 12-18 days
Canada: 7-10 days
South America (exc. Argentina, Peru & Brazil): 12-15 days
Argentina: 10-20 days
Peru: 20-25 days
Brazil: 10-25 days
Malaysia: 10-20 days
UAE: 10-20 days
All other countries: 14-20 days

For more information on delivery please check our Help section.

I need to cancel my order

You can return your order within 14 days of receiving it to receive a full refund. Simply fill in our contact form. You’ll need to cover the cost of the return postage unless we’ve delivered the wrong item to you or it is faulty.

If we’ve delivered an incorrect or faulty item, please fill in our Contact Form with the details of your order, and we’ll be in touch.

Further questions?

If you have any further questions about your order, please visit our handy FAQs or contact us at sales@wolfpack.games.

What are the games made from?

All our wooden puzzles and games are made from sustainable wood.

We use 2 types of wood, Monkey Pod and Rubber Wood.

NEED HELP?

Got a question about a game, can't find the right gift or anything else?

Check out the Guide to Choosing page or

Email Wolfpack Games sales@wolfpack.games

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